Sheer Science FAQ's



Q: Why did you change from the pump to resealable tubes?

A: Over the past year we carefully listened to our customers concerns with the pump, and we listened. We worked tirelessly with our manufacturing partners to develop this amazing new resealable tube packaging that is incredibly easy to use, will not jam or clog, and ensures your product stays fresh between uses.

Q: Can I still buy Plexaderm Rapid Reduction Serum in the pump?

A: In order to deliver the best possible customer experience, we have decided to discontinue the Plexaderm Rapid Reduction Serum pump. You can still experience all the same great results using our resealable tube packaging.

Q: How do I apply Plexaderm Rapid Reduction Serum?

A: Be sure to wash and dry your skin first. Slowly press down on pump to dispense a small amount of serum onto fingertip (start with about half the size of a pea). Gently apply a thin, even layer to targeted areas, being careful to avoid contact with eyes. Allow Plexaderm® Rapid Reduction Serum to set and dry (10 minutes for optimal results).


Q: How long do the Plexaderm results last?

A: In a test when image analysis was used, temporary improvement continued to be seen for up to 10 hours. Plexaderm works best when applied to clean and dry skin. Allow at least 10 minutes for Plexaderm to set before applying anything over it.


Q: How much solution should I use for one application?

A: We suggest using a drop about half the size of a pea, which should be enough to apply under both eyes. However, everyone’s skin is different, so if you notice the effects to be too strong, simply reduce the amount of formula to a level that works best for you. If you are using Plexaderm Rapid Reduction Serum on a larger area like the neck, 11 lines etc. more serum may be needed. 


Q: What is the best time of day to apply Plexaderm?

A: Plexaderm Rapid Reduction Serum can be used any time of day. Just make sure to wash and dry your skin thoroughly before applying Plexaderm.


Q: Why am I getting a white residue?

A: If you are getting a white residue around the application area it usually indicates that you have used too much product. Excess residue can be easily removed by gently tapping the area with a damp cloth or cotton ball.


Q: Can you apply makeup over this product?

A: Eyeshadows, liner, mascara and blush are all good products to use with Plexaderm. If liquid foundation is a must then first try to avoid areas where Plexaderm has been applied since many of the oils in makeup will lessen the effects. Some water-based foundations can be lightly applied over Plexaderm after it dries.


Q: What can I do if my foundation is not water-based?

A:  We find Plexaderm works best with makeup products that do not contain oils. Try to avoid areas where Plexaderm has been applied. Some water based foundations can be lightly applied over Plexaderm after it dries.


Q: Can I use a moisturizer with Plexaderm?

A: The Plex-Perfect Daily Moisturizer was developed specifically to be used with our Plexaderm Rapid Reduction Serum. The oil-free formula works to thoroughly hydrate the skin without impacting the amazing skin-tightening effects of the Serum. If you are using your own moisturizer it should be oil-free and applied at least 10-20 minutes prior to the Rapid Reduction Serum, but results can vary from product to product. 


Q: Does Plexaderm work on other parts of the face and neck?

A: Yes, Plexaderm Rapid Reduction Serum can be applied to all areas of the face and neck.


Q: Can Plexaderm be used on the sagging upper eye skin as well?

A: Caution should always be taken when using any beauty product around the eyes. That area is sensitive and we do not recommend applying Plexaderm Rapid Reduction Serum on your eyelid.


Q: What are the ingredients in Plexaderm?

A: Plexaderm Rapid Reduction Serum contains the following ingredients: Purified Water (Aqua), Propylene Glycol, Sodium Silicate, Magnesium Aluminum Silicate, Acetyl Hexapeptide-8, Hydrolyzed Rice Protein, Soluble Collagen, Cellulose Gum, Xanthan Gum, Titanium Dioxide, CI 77491, CI 77492, Phenoxyethanol, Ethylhexylglycerin


Q: My pump doesn’t seem to be working.  Is my bottle empty?

A: If the pump has never been used before it just needs to be properly primed.  Using your thumb, slowly and firmly push the pump down until it cannot go any further. Continue pushing down the pump another 10-15 times until product begins to flow. Sometimes it can take longer, please be patient.


Q: How long does one bottle of product last?

A: A single bottle of Plexaderm Rapid Reduction Serum usually lasts about 30 days when using the recommended amount under each eye daily.


Q: Why do my wrinkles look worse?

A:  If you do not apply Plexaderm Rapid Reduction Serum evenly, or use too much in one particular area, it can overtighten the skin creating the appearance of more wrinkles.  If this happens simply wash the product off and start over.


Q: Why does it feel like the product is drying my skin?

A:  Plexaderm Rapid Reduction Serum works by creating a temporary tightening effect on the surface of the skin.  It is not drying the skin, but it can feel that way to some users.  Our new Rapid Reduction Serum is much more comfortable than the previous version and does not create that dry feeling on the skin.


Q: Why is Plexaderm irritating my skin?

A:  There are no known side effects when using Plexaderm Rapid Reduction Serum as directed.  If you are experiencing sensitivity or irritation you should discontinue use immediately. 


Q:  What’s the difference between Plexaderm Rapid Reduction Serum and Plexaderm Rapid Reduction Cream PLUS?

A: The new Plexaderm Rapid Reduction Serum is an advanced formula that took over a year to develop.  It applies easier, works better, is more comfortable on the skin, and lasts longer (up to 10 hours) than our previous formula Plexaderm Rapid Reduction Cream PLUS.

Power Swabs


Q: How do I use my Power Swabs® teeth whitening kit?

A: First you detach a Stain-Out Swab™ from the tube. Rub this swab on your teeth in a circular motion for two minutes to remove deep stains and rehydrate the enamel. After waiting for 30 seconds, do the same with a White Swab Ultra™ for two minutes to whiten your teeth.


Q: Can I use the White Swabs Ultra™ before the Stain-Out Swabs™ have completely dried? 

A: You can still use the White Swabs Ultra™ before the Stain-Out Swabs™ dry. 30 seconds is all you need to wait between applications. 


Q: What should I avoid doing after using Power Swabs® teeth whitening?

A: Avoid eating, drinking and/or smoking for 30 minutes after the Power Swabs® gel has been applied in order to see maximum results.


Q: How long will this teeth whitening last?

A: Power Swabs® is formulated to produce a long-lasting* whiter, brighter smile. Clinical studies have shown that teeth can remain whiter than baseline for up to 6 months after the use of one Power Swabs® kit.


Q: Is the solution used in Power Swabs® safe? What if I swallow the solution?

A: Power Swabs® teeth whitening swabs are designed and clinically proven to be safe for all types of dental work, including the whitening of caps, crowns & veneers, and there are no known risks for swallowing the amount of solution contained in one swab. In the event of an emergency, seek immediate medical help or contact a local poison control center right away.


Q: Does Power Swabs® have any negative effects on teeth, gums or enamel?

A: Clinical studies have shown that Power Swabs® are safe for teeth, gums and doesn't damage enamel.


Q: Can children use Power Swabs®?

A: Even though Power Swabs® are designed to be very safe, we recommend that children under 12 years of age do not use this teeth whitening system unless advised by their dentist or physician.


Q: What does the product contain?

A: Stain Out Swabs™ contains a special blend of proprietary detergents that deeply clean the teeth’s enamel and remove stains. White Swabs Ultra™ contains a bleaching agent that significantly whitens teeth during application.


Q: Who invented Power Swabs®?

A: Dr. Martin Giniger invented the Power Swabs® teeth whitening system in 2008. In more than three decades as a dentist and working in the oral care industry, Dr. Giniger saw what worked and what didn’t and set out to create a teeth whitening product that’s fast, easy, and convenient with minimal to no sensitivity.


Q: Can I use Power Swabs® if I’m pregnant?

A: It is unethical to perform cosmetic clinical studies on pregnant women. As a result, we do not advise pregnant or lactating women to use Power Swabs®.

GoFlo Prostate


Q: What are the common symptoms of an enlarged prostate gland?

A: Common symptoms of an enlarged prostate include; difficulty in passing urine, a weak flow or a flow that stops and starts, hesitancy in urination (having to wait before you can urinate), urgency or frequency, or having to get up at night to urinate (nocturia).  Also, sometimes painful urination (dysuria), dribbling after urination, and urinary retention and obstruction are symptoms. 


Q: What are common changes as the prostate ages?

A: As men age, the prostate often grows larger and can wrap around the urethra – the tube that passes urine. This may squeeze the urethra, causing a number of problems related to urination and health.


Q: What are issues associated with an enlarged prostate?

A: An enlarged prostate can lead to problems passing urine. In some cases, men in their 30s and 40s may begin to experience a few of these urinary symptoms and need medical attention. Others may not experience symptoms until much later in life. Regardless of age, tell your doctor if you experience any urinary problems.  There is an increased risk of infection in the prostate gland, bladder and kidneys associated with BPH, as well as prostate cancer.


Q: What are the treatment options for prostate enlargement?

A: GoFlo Prostate is not intended to treat, cure or prevent any disease. Prostate enlargement symptoms should be discussed with a qualified health care professional


Q: How does GoFlo help my prostate? 

A: GoFlo is formulated with a proprietary blend of Phytosterols, Flowens Cranberry, Pygeum africanum, Stinging Nettle, and Zinc to support prostate health.



Q: What are Kerafy fibers made of?

A: Kerafy hair building fibers are made from plant-resin and a special keratin derivative that gives our fibers the look and feel of real human hair. This is why the fibers look so natural and blend undetectably with your natural hair.


Q: Will people be able to tell I’m using hair fibers?

A: No. Kerafy hair fibers are designed to blend right into your hair and are virtually undetectable, even under bright lights or when you’re outside in the sun. Nobody will be able to tell the difference between your own hair and hair that’s been enhanced with Kerafy hair fibers.


Q: Is Kerafy resistant to wind, rain, and perspiration?

A: Yes. Kerafy hair fibers have a very strong magnetic charge and are designed to bond securely to your hair.  Once in place they can withstand all types of weather, including light rain and gusty wind. You can even sweat at the gym with hair fibers in your hair so the risk of fallout is minimal.


Q: Does Kerafy work for women's hair loss?

A: Kerafy is used by women with thinning hair, especially when your hair has body, but doesn’t have bulk. It is designed for both men and women who want to cover up fine or thinning hair.


Q: Will Kerafy help with hair growth? 

A: No.  Kerafy hair fibers are designed to cover up thinning hair, giving the appearance of fuller, thicker hair.  It does not help regrow hair.


Q: How long does it take to apply Kerafy?

A: Applying Kerafy is as simple as combing your hair. It can take between 3 to 5 minutes depending on how much coverage you need and how you style your hair.


Q: How long does one application last?

A: Your Kerafy hair fibers will stay in place until you wash them out with shampoo.


Q: Do I need to wash out Kerafy fibers with a special shampoo?

A: No. You can wash out Kerafy hair fibers with any type of shampoo for easy removal.


Q: Can Kerafy hair fibers cover up gray roots?

A: Yes.  Kerafy is great for covering gray roots as well as root regrowth on color-treated hair.


Q: Does Kerafy work with all hair types?

A: Yes. Kerafy is designed to work on both thin and coarser hair types


Q: How do I know which color will be my best match?

A: Use the Color Chart to find the shade that best resembles your natural hair color. When in doubt choose a shade that is slightly darker than your natural hair color.


Q: Should I style my hair before or after using Kerafy?

A: Always style your hair and allow it to dry completely before applying Kerafy hair building fibers.


Q: Can I use hairspray, mousse, or hair gels with Kerafy?

A: Yes, for hair gels/mousse- apply and allow time to dry completely before using Kerafy. Please use hairspray after applying Kerafy. 


Q: Can I comb my hair after using Kerafy?

A: Yes.  For best results always dry and style your hair before applying Kerafy.  You may use a wide toothed comb after if needed for light grooming and to reshape your hair, being careful not to make contact with your scalp.


Sheer Science


Q: How many softgels do I take a day?

A: One softgel per day. 


Q: How much Astaxanthin is in 1 softgel?

A: 6mg.


Q: What is Astaxanthin?

A: Astaxanthin is a carotenoid, a chemical found naturally in certain algae. This algae (haematococcus pluvialis) is used as a source for the astaxanthin in supplements. Some types of seafood also contain astaxanthin. Astaxanthin gives salmon and lobster their reddish color. 


Q: When will I see the effects of taking Elasta-Red?

A: It has been clinically tested that a person can start to see results as soon as 6 weeks after taking 6mg of Astaxanthin daily. 


Q: What are the ingredients in Elasta-Red?

A: Astaxanthin, extra virgin olive oil, gelatin, glycerin and water.